Terms and Conditions- Agent
Welcome to Travinsta Solutions Limited (“we”, “our”, “us”). By accessing or using our online bus ticketing platform (“Service”), you agree to comply with and be bound by the following terms and conditions:
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1. Booking and Payments
• 1.1 Booking Confirmation: All bookings are subject to seat availability and are confirmed only after full payment has been received.
• 1.2 Payment: We accept payments through secure online channels. Payments must be completed before a ticket is issued.
• 1.3 Ticket Delivery: Upon successful payment, your ticket will be sent electronically via email or SMS. Please ensure that the contact details provided are accurate.
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2. Cancellation and Refunds
• 2.1 Customer-Initiated Cancellations:
• You may cancel your booking subject to the cancellation policy outlined below.
• Cancellations made at least 24 hours before the scheduled departure are eligible for a refund, minus a 10% cancellation fee.
• Cancellations made less than 24 hours before the scheduled departure are non-refundable.
• 2.2 Operator-Initiated Cancellations:
• If a bus operator cancels the service due to unforeseen circumstances (e.g. vehicle breakdown, strikes), we will offer you the choice of an alternative service (if available) or a full refund.
• 2.3 Refund Processing:
• Refunds (if applicable) will be processed within 7-10 business days via the original payment method.
• 2.4 No-Show:
• No refunds will be issued if you fail to show up for your scheduled departure.
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3. Changes to Bookings
• 3.1 Amendments:
• Changes to bookings (e.g. travel date, time, passenger name) are subject to seat availability and may incur additional charges. Please contact customer support at least 24 hours before departure to request changes.
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4. Responsibilities of Passengers
• 4.1 Accuracy of Information:
• It is your responsibility to ensure that all information provided during booking (name, contact details, travel dates) is correct.
• 4.2 Travel Documents:
• You must carry a valid ticket (digital or printed) and valid identification when boarding the bus.
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5. Limitation of Liability
• We act as an intermediary between passengers and bus operators and are not liable for any loss, injury, or inconvenience caused by delays, cancellations, or service disruptions beyond our control.
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6. Governing Law
• These terms and conditions shall be governed by and construed in accordance with the laws of Zambia.
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7. Contact Us
• If you have any questions regarding these terms and conditions, please contact our customer support at:
📞 [+260-777468452]
✉️ [support@travinsta.com]
